The Born Digital Daily website is the home of Undercurrent a social interactive think tank. Go visit it, it’s good.
Paul
Blunden’s crucible
Thoughts about the future of customer experience
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- Just say no! wp.me/p2jpwc-4s 3 days ago
- RT @CustomerCharged: Dear God this is cool! Minority Report type user experience is upon us: bit.ly/KrGRLU #UX #musthavegadget 3 days ago
- new customer experience book from Forrester 'outside in thinking' bit.ly/K9PzD3 a year to write it is probably out of date already 3 days ago
- 70% of social media complaints ignored (relief I suppose for those still using the phone and letters) bit.ly/K9PjDY 3 days ago
- social media is slowly replacing face to face customer service: bit.ly/K9PajW #socialmedia #customerservice 3 days ago
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