Monthly Archives: June 2008

The Future (of digital, of media, it’s been one of those weeks!)

Posted on 20 June, 2008 by

One week and two conferences on the future of stuff. The first on Wednesday run by eConsultancy and opened with the normally upbeat and insightful Ashley Friedlein with words along the lines of “when I thought about the future of … Continue reading →

Posted in Customer Experience, Economy, General Comments, Multi channel | Leave a comment

EDM2008 Monday 9th June

Posted on 11 June, 2008 by

I attended EDM08 on Monday which was coincidentally the 8th year the conference had run. It is a fairly small affair with perhaps 100 people (max) but they travelled far and wide to be there and on my table were … Continue reading →

Posted in Economy, General Comments, Mobile, Multi channel | 1 Comment

SpeechUsability

Posted on 8 June, 2008 by

I read this week that SpeechUsability have been acquired (well had all their assets acquired) by PSS. Although Foviance (the company I work for) have carried out a variety of ‘usability’ work on IVR systems I wasn’t aware that their … Continue reading →

Posted in Customer Experience, Multi channel, Usability, Voice | 1 Comment

Steve Hurst: Customer Strategy

Posted on 7 June, 2008 by

I had the pleasure of putting the customer experience world to rights yesterday morning over a bacon roll with Steve Hurst, Editorial Director of Customer Strategy, a CMP publication. Steve has been with Customer Strategy (previously Customer Management) as long … Continue reading →

Posted in Customer Experience, Economy, Mobile, Multi channel | Leave a comment

CRM: experience management

Posted on 1 June, 2008 by

I just cancelled my motorbike insurance having sold my RT1150. I was insured with Bennet’s who have been pretty good and handled my claim really well when someone pulled out in front of me and wrecked my previous bike (now … Continue reading →

Posted in Customer Experience | Leave a comment