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	<title>Comments on: Waiter, there&#8217;s a fly in my soup</title>
	<atom:link href="http://paulblunden.com/2008/07/20/waiter-theres-a-fly-in-my-soup/feed/" rel="self" type="application/rss+xml" />
	<link>http://paulblunden.com/2008/07/20/waiter-theres-a-fly-in-my-soup/</link>
	<description>Thoughts about the future of customer experience</description>
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		<title>By: Ronan Tighe</title>
		<link>http://paulblunden.com/2008/07/20/waiter-theres-a-fly-in-my-soup/#comment-16</link>
		<dc:creator><![CDATA[Ronan Tighe]]></dc:creator>
		<pubDate>Thu, 24 Jul 2008 11:30:08 +0000</pubDate>
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		<description><![CDATA[Hi Paul,

It&#039;s very interesting to see another one of these types of sites coming online. I believe the trend started with &#039;RateMyTeacher&#039; which was obviously a great success. What kid wouldn&#039;t want to provide their opinion of their teacher anonymously online? Interestingly the reviews I read of my former teachers were actually fair and balanced. There were a lot of positive reviews which I think shows that sites like these aren&#039;t just used by people who hold a grudge against the person they&#039;re rating.

As you&#039;ve rightly pointed out the biggest problem with a site like this is that it isn&#039;t very useful or effective until it reaches a critical mass. Only a certain percentage of users will arrive at the site and be willing to spend the time entering their doctors details and then submitting a review.  

I think for this site to work they&#039;ll need to work harder at firstly breaking down the barriers for people to add reviews and secondly being found on the web. Personally I don&#039;t think the name &#039;IWantGreatCare&#039; accurately describes the functionality of the site.   
I also feel that the scope is too narrow for this site. I think it would be great if a site came along which let people rate the work of anyone - for example doctors, lawyers, hairdressers, plumbers, and even user experience consultants! With all the data facebook has on it&#039;s users it could probably start one up but I&#039;m sure they would never get away with it.]]></description>
		<content:encoded><![CDATA[<p>Hi Paul,</p>
<p>It&#8217;s very interesting to see another one of these types of sites coming online. I believe the trend started with &#8216;RateMyTeacher&#8217; which was obviously a great success. What kid wouldn&#8217;t want to provide their opinion of their teacher anonymously online? Interestingly the reviews I read of my former teachers were actually fair and balanced. There were a lot of positive reviews which I think shows that sites like these aren&#8217;t just used by people who hold a grudge against the person they&#8217;re rating.</p>
<p>As you&#8217;ve rightly pointed out the biggest problem with a site like this is that it isn&#8217;t very useful or effective until it reaches a critical mass. Only a certain percentage of users will arrive at the site and be willing to spend the time entering their doctors details and then submitting a review.  </p>
<p>I think for this site to work they&#8217;ll need to work harder at firstly breaking down the barriers for people to add reviews and secondly being found on the web. Personally I don&#8217;t think the name &#8216;IWantGreatCare&#8217; accurately describes the functionality of the site.<br />
I also feel that the scope is too narrow for this site. I think it would be great if a site came along which let people rate the work of anyone &#8211; for example doctors, lawyers, hairdressers, plumbers, and even user experience consultants! With all the data facebook has on it&#8217;s users it could probably start one up but I&#8217;m sure they would never get away with it.</p>
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