The 4th annual customer engagement report has been published by CScape and I was privileged to be asked to contribute to the report by Richard Sedley, the director of the Customer Engagement Unit. The report can be downloaded from EConsultancy’s website and is free to members and £150 for non-members. A “highlights” report of the key findings can be read at Issuu.
Blunden’s crucible
Thoughts about the future of customer experience
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- Just say no! wp.me/p2jpwc-4s 3 days ago
- RT @CustomerCharged: Dear God this is cool! Minority Report type user experience is upon us: bit.ly/KrGRLU #UX #musthavegadget 3 days ago
- new customer experience book from Forrester 'outside in thinking' bit.ly/K9PzD3 a year to write it is probably out of date already 3 days ago
- 70% of social media complaints ignored (relief I suppose for those still using the phone and letters) bit.ly/K9PjDY 3 days ago
- social media is slowly replacing face to face customer service: bit.ly/K9PajW #socialmedia #customerservice 3 days ago
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