RSS Feed
My Twitter Feed
- Lack of Sophistication Among Mobile Marketers Limits Program Effectiveness - BWWGeeksWorld geeks.broadwayworld.com/article/Lack-o… 1 day ago
- Argos report 114% sales growth over mobile devices: lnkd.in/vZnHTN 2 days ago
- Windows mobile design story from Microsoft: lnkd.in/QTK3BS 1 week ago
- Google's take on the multiscreen world. Results from their research study conducted with IPSOS and Sterling Brands shows how consumer behav… 1 week ago
- Turn Microsoft office into a survey tool - well almost: lnkd.in/3Q6Vha 1 week ago
-
Recent Posts
Links
Other links
Recent Comments
garryclarkson on npower vs OVO 我的執事王子 on Electronic book readers Florene on Electronic book readers Blendtec on Blunden Consulting – it… Robert cattle on npower vs OVO Archives
- January 2013
- July 2012
- June 2012
- April 2012
- January 2012
- October 2011
- September 2011
- July 2011
- May 2011
- February 2011
- January 2011
- July 2010
- March 2010
- February 2010
- January 2010
- December 2009
- September 2009
- August 2009
- June 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
Tags
3G Android Asia Automotive branded utility Call Centre cell phone China Citibank consumer Coremetrics cultural revolution Customer Experience customer service Dell Economy facebook Google Gwyn Burr HR iPad iphone Jessops JockTalk mini-laptop Mobile mobile internet mobile phone multichannel customer experience Nike Omniture Online restricted access Retail Sainsbury's Shanghai social media Social Networking sports social networking travel industry twitter Usability use-by-date User Experience web analytics
Category Archives: General Comments
Blunden Consulting – it’s alive!
Now that I have customers, I suppose I have to come clean and reveal that “Blunden Consulting” is up and running and open for business. I have created a page in my blog that offers a bit more information about what … Continue reading
Posted in General Comments, new website
Tagged advisor, Blunden Consulting, Independent consultant, Management consulting
2 Comments
Big data, big opportunity
I visited Adtec today and attended various presentations and seminars. One of these was delivered by Fabric/Infosys and talked about Big data and to kick it off presented some interesting data facts I want to share. You might be surprised to … Continue reading
Posted in Economics, General Comments, web analytics
Tagged adtec, big data, data analytics
Leave a comment
The World is Flat (ish)
I am on holiday this week and right now I am sat pool side in the beautiful Tenerife resort of Los Gigantes. As usual I am trying to read a book, a page at a time, as I juggle the … Continue reading
Twitter: an application in need of some problems
I recently interviewed Ashley Friedlein for a Podcast for Foviance and the subject of Twitter came up. Ashley and Econsultancy have found an application for Twitter which fixes a problem that many organisations face when trying to get feedback from … Continue reading
Ready, steady, don’t go
I visited Shanghai recently during a large International research project Foviance was conducting for a client in the mobile sector. It was the first time I had visited any part of China and I found the cultural experience fascinating. The … Continue reading
Posted in Customer Experience, General Comments, Multi channel, Usability, User Experience
Tagged China, Shanghai
Leave a comment
Salary details published online
Glassdoor.com is the brain-child of Robert Hohman (ex President Hotwire), Rich Barton (founder of Expedia) and Tim Besse (also ex Expedia). The website launched in late August following beta trials and inception earlier in the year. The idea emerged in … Continue reading
Posted in Brands, Customer Experience, Economy, General Comments, New websites, Web
Leave a comment
Branded Utility
In last weeks NMA (09/10/08), Mike Nutley wrote under the heading “the cost of success is keeping it going”. He was referring to organisations, such as Nike, that create campaigns such as Nike+ and then get either lumbered with the … Continue reading
Travolution Question Time – Sept 23rd
I was lucky enough to be invited to the Travolution Question Time which was held on 23rd September at the Soho Hotel. The evening was very interesting, particularly with the timing following the collapse of XL and the Channel Tunnel … Continue reading
Posted in Brands, Economy, General Comments, Multi channel
Tagged Customer Experience, travel industry, User Experience
Leave a comment
The wisdom of the crowd
There is a new book out by Jeff Howe titled: “Crowdsourcing: Why the Power of the Crowd is Driving the Future of Business.” The book takes forward the ideas Jeff presented in an article in 2006 for Wired and that … Continue reading
Posted in Customer Experience, Economics, Economy, General Comments
1 Comment

The evolution of Sports Social Media
I was recently invited to get involved with a social media start-up called JockTalk (www.jocktalk.com). I am a bit of a cynic when it comes to new social media ventures because I am the type of person who likes the ones … Continue reading →