Tag Archives: customer service

Sainsbury’s moves away from HR and customer service

Posted on 4 January, 2013 by

Back in July 2010, Sainsbury’s announced that it was scrapping the HR Director role and creating instead a single role that would encapsulate HR and Customer services. The new Customer Services & Colleague Director, in addition to having one of … Continue reading →

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The UK Customer Experience Awards

Posted on 9 July, 2011 by

The UK Customer Experience Awards took place yesterday at a very large, very new hotel by Heathrow Terminal 5. So large and new is the Sofitel that some of the staff were struggling to offer directions. Heather Small was the … Continue reading →

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Sainsbury’s combines HR with Customer Service

Posted on 1 February, 2011 by

This week’s People Management magazine, the HR magazine of CIPD, featured an interview with Gwyn Burr, Sainsbury’s “Customer Service and Colleague Director” in which she described the changes t the organisation since she undertook the combined role in July 2010. … Continue reading →

Posted in Customer Experience, HR | Tagged , , , , | 1 Comment

10% of you have listened to people having sex!

Posted on 10 October, 2008 by

This was just one of the many statistics provided to call centre operatives by Tim Bishop, Head of Strategy for programme and awards sponsor Siemens at last nights gala dinner and awards ceremony for the ‘Top 50 Call Centres‘. The … Continue reading →

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