Tag Archives: Gwyn Burr

Sainsbury’s moves away from HR and customer service

Posted on 4 January, 2013 by

Back in July 2010, Sainsbury’s announced that it was scrapping the HR Director role and creating instead a single role that would encapsulate HR and Customer services. The new Customer Services & Colleague Director, in addition to having one of … Continue reading →

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Sainsbury’s combines HR with Customer Service

Posted on 1 February, 2011 by

This week’s People Management magazine, the HR magazine of CIPD, featured an interview with Gwyn Burr, Sainsbury’s “Customer Service and Colleague Director” in which she described the changes t the organisation since she undertook the combined role in July 2010. … Continue reading →

Posted in Customer Experience, HR | Tagged , , , , | 1 Comment